Good strategy & and thorough research at at the center of all great user experience. My expertise includes:
Below are samples of some initiatives I have led
Objective:
Assess overall UX and booth design trends at the 2017 Annual Meeting of the American Society of Clinical Oncology (ASCO), one of the largest gatherings of healthcare professionals in the world. Our team was there to examine the design of exhibitor booths from a customer experience POV.
Methods:
Examine booth designs from multiple exhibitors to ascertain effectiveness against specific measures and provide key learnings that brand teams and clients can use to optimize their own experiences.
Outcome:
White paper published December 2017
Objective:
Establish a qualitative benchmark of pharmaceutical oncology websites to assess UX mental models, standardization, and web content strategy approach.
Methods:
Conduct UX heuristic assessment and reviews:
- Competitive Oncology Brand Websites (HCP)
- Amgen Oncology Brand Websites (HCP)
- Oncology Industry Websites (i.e. Medscape, UpToDate, Sermo)
Outcome:
- 180-slide report presented and delivered to client
- Recommendations for documentation and stimuli for live HCP user testing
Objectives
1. Understand the current behaviors and sentiments of nephrologists and cardiologists with regard to the use of social media as a vehicle of clinical information and education. Based on findings, develop a social media strategy and bolster awareness of Patiromer among these audiences.
2. Conduct workshop with clients to build proto-personas of social media users.
Methods:
Interviews were conducted with 14 nephrologists and 10 cardiologists , to unveil deeper behavioral patterns that are specifically relevant to professional usage in the social media space. Assess data gaps to confirm if online surveys are necessary.
Ethnographic Research conducted at the 2014 Annual Meeting of the American Society of Hemotology
Research was conducted via ethnography, online surveys, and semi-structured interviews with Smithsonian researchers. A final report, consisting of the information architecture, study results, and user experience recommendations for the implementation of a KM program and digital system was co-authored. This research and the design recommendations were presented at the 2012 Columbia University Libraries Symposium.
Objective:
Assess the user experiences of Thumbplay Music and iHeartrRadio’s desktop and mobile interfaces during the companies’ merger.
Methods:
Performed 25-step usability tests utilizing survey questionnaire, interview, and Silverback usability testing software.
Objective:
Assess overall UX and booth design trends at the 2016 annual meeting of the American Society of Clinical Oncology (ASCO), one of the largest gatherings of cancer doctors and professionals in the world. Our team was there to examine the design of exhibitor booths from a user experience POV—in this case, that of practicing oncologists.
Methods:
Examine 10 notable booth designs to ascertain effectiveness against specific measures and provide key learnings that can be applied to other tradeshows.
Outcome:
White paper published Fall 2016
Objective:
Assess the performance Genentech U.S. Medical Affairs (USMA) booth at the 2015 Annual Meeting of the American College of Chest Physicians (CHEST), including:
- UX and flow of digital assets
- Placement of objects
- Ways to communicate key booth messages
- Overall booth layout and tactics
Assess competitive landscape to determine what competitors are doing well and where we can find opportunities to enhance our own booth experience
Methods:
Ethnographic study of Genentech's USMA booth and 6 key competitors
Outcome:
46-slide report presented and delivered to the client, including findings and design recommendations .